Application Support Analyst
- Salary:
- c£45,000 - £55,000 + Generous Package
- Sector:
- Software & Digital
- Location:
- London
- Location Specifics:
- City of London
- Job Type:
- Perm
- Post Date:
- 20-12-2023 10:45 AM
- Ref #:
- VA-8654
Application Support Analyst – City, London– circ £45,000 to £55,000 + Generous Benefits Package
Application Support Analyst required this varied and interesting opportunity:
Our City based client is a cloud-first organisation with its portfolio of third-party products and in-house developed applications all hosted in Azure. The portfolio consists of a range of applications including Property Management (Horizon by MRI), Accounting (JDE Enterprise One by Oracle), BI Solution (Tableau), an in-house developed Asset Forecasting system and a number of smaller in-house and 3rd party products. Working as part of a small team the Application Support Analyst will provide support for these key applications, that will involve small development activities, business & technical support, system maintenance and administration. This is a hybrid post where you will need to work in the City based office near St Paul's, Moorgate, London Wall etc 3 days per week.
Application Support Analyst - Key Duties Include:
- Diagnose, manage and resolve incidents in supported systems, working closely with internal and third-party support partners.
- Identify, manage and resolve underlying problems in systems.
- Support the business areas and be responsible for 2nd and some 3rd line application support.
- Testing and deployments of developed solutions.
- Review and implement upgrades and fixes available from system software suppliers
- Work with other members of the wider IS team to deliver changes to systems, including releases, training and user documentation
Application Support Analyst - Key Skills & Experience Required Include:
- Knowledge of Finance / Accounting / ERP systems (ideally JDE Enterprise One but functional knowledge of similar ERP products such as SAP, MS Dynamics AX, Infor, Epicor, IFS, Oracle, Sun Systems, SAGE etc is fine.
- Any experience with Property / Facilities Management systems would be beneficial.
- Knowledge of MS Azure
- Knowledge of T-SQL and SQL Server
- An understanding of website content management and administration using SharePoint online
- Experience of planning, prioritising and organising own workload ensuring customer needs and expectations are met, administrative tasks are completed punctually and all documentation is updated effectively.
- Self-motivated, resourceful and innovative with the ability to work proactively and take delegated tasks through to completion.
- Good interpersonal skills and works well as part of a team.
The Reward In return for your expertise our client can offer a salary in the region of £45,000 to £55,000 plus Bonus, Private Medical Insurance, Income Protection Insurance and a Generous Pension Scheme.
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