Service Assurance Lead

Salary:
circ £45,000 - £55,000 + Good Bens Package
Sector:
Software Testing & IT Governance
Location:
West Midlands
Location Specifics:
Brackley, Northants
Job Type:
Perm
Post Date:
17-02-2020 10:17 AM
Ref #:
583139-33
Service Assurance Lead – Circ 45,000 - £50,000 + Good Benefits and Career Development
 
Service Assurance Lead (Service Assurance Manager / Senior Service Assurance Analyst) required to build and mature the Service Assurance function for our Client, a truly exciting leader in the world of advanced engineering. The role is based in their offices on the Northamptonshire / Oxfordshire / Bucks border (Banbury, Northampton, Milton Keynes, Bicester, Oxford)
 
This is a newly created opportunity for a passionate, ITIL qualified Service Management specialist who offers exemplary process and planning, excellent influencing and communication skills as well as the energy to survive and thrive in a fast paced, high frequency change environment. If you are looking for an opportunity to become an integral member of the Service Management team and can demonstrate the capability to own and implement Service Assurance - Configuration / Software Asset Management, CMDB, Service Mapping, Automation tools, Reporting etc.  this could be the opportunity you are looking for.
 
To be successful in this role we would expect the right individual to have experience working as a Service Assurance lead or a “hands on” Service Assurance Manager with experience of much of the following: 

  • Implementation and/or maturity of a Service Delivery department’s Configuration/Asset Management capability.
  • ServiceNow or similar tools
  • Performance Analytics, Reporting, CMDB, Asset Management and Service Mapping.
  • Automated Software asset register tools.
  • Managing software versions to simplify the estate.
  • Process Implementation/Improvement initiatives through change and automation.
  • Change documentation (e.g. Transformation plans/roadmaps/business cases).
  • KPIs and SLAs.
  • Continual Service Improvement
  • Influential relationship management skills with stakeholders, colleagues and internal customers
  • Asset management from procurement to retirement.
  • Demonstrable experience working with software licencing models within major vendors.
  • Flexible approach to work with a focus on delivery to deadlines and high standards. 

In return for your experience you can expect a “big impact” opportunity with supported training and personal development to continue your growth. In terms of remuneration you can expect a very attractive package with a salary in the range of £45-50,000 + excellent bonus and benefits including attractive car leasing scheme.

 
For further information, please send your CV to Wayne Hawthorne at Vadis People Services Ltd. Vadis are operating as both a recruitment Agency and Recruitment Business

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