Senior Support Engineer

Salary:
£35000 - £40000 per annum, Benefits: bonus
Sector:
Network Infrastructure & Support
Location:
London
Location Specifics:
London
Job Type:
Perm
Post Date:
29-11-2019 02:14 PM
Ref #:
SK-77
Senior Support Engineer - City of London / Barbican / Liverpool Street
 up to £40k plus benefits

Senior Support Engineer ( Senior Support Analyst / Senior Service Desk Analyst ) with excellent 1st and 2nd line Windows / Office 365 support skills required for our Client based in the City of London.
 
Our Client is looking for an outstanding senior support engineer who has a passion for hands-on problem solving and connecting / reconnecting users with the tools and applications they need to be effective.
The role is about providing a great user experience. It’s about creative thinking, doing, and sharing knowledge.
It’s about continuous improvement, and it’s also about leading by example. Its about creating an atmosphere where people are always impressed by the service they receive!
 
Responsibilities:
 
You will be responsible for:
 
  • Delivering a world-class support to 400 colleagues nationwide, with the majority in central London
  • Educating and encouraging users wherever the opportunity arises
  • Liaising with 3rd line teams and 3rd parties to find solutions
  • Taking ownership of the service desk data to drive problem management and continuous improvement
  • Delivering all services in line with industry best practices (e.g.  ITIL principles and framework)
 
Experience:
 
To be considered for this for this exciting opportunity we would expect you to be able to demonstrate:  
 
  • Excellent communication skills and telephone manner
  • Excellent organisational skills and attention to detail coupled with the tenacity to see problems through to completion.
  • Strong knowledge of Microsoft Windows 10, Office365, Outlook, and Active Directory administration
  • Print management and troubleshooting (follow-me)
  • Client network troubleshooting (IP) and basic administration
  • Remote Support software experience (Windows Remote Desktop Connection, SCCM)
  • Experience working as a Senior or Lead in a Service Desk / Support team.
 
In addition, it would be useful if you have any experience with Skype for Business Cloud PBX, conferencing, Microsoft Intune, Polycom IP phones, Azure,  Service Desk software ( Fresh Service ) however training will be encouraged to extend your knowledge across all of the latest tools and technologies being adopted.
 
In return for your experience you can expect a salary up to £40,000 + an excellent package that will include a very attractive bonus and pension.
 
For further information, please send your CV to Sue Knight at Vadis People Services Ltd. Vadis operates as both an Employment Agency and Employment Business

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