1st Line IT Application Support Analyst
1st Line IT Application Support Analyst – Southampton , Hampshire , near Eastleigh , Fareham , Portsmouth , Winchester - £22,000-£27,000pa
1st Line IT Application Support Analyst, with a good understanding of software applications / business applications and excellent customer service and communications skills, is required for this newly created position based in Southampton , Hampshire (near Eastleigh , Fareham , Portsmouth , Winchester ).
Our Client is a market leading supplier of Automotive Software and Data whose own clients include some of the largest car fleets in the UK, as well as most motor manufacturers and many car retailers. They are offering this exciting opportunity for someone with 12 months + experience in a similar role (Applications Support / End User Support / Desktop Applications Support / Systems Support) who is looking for a company that will support and encourage them to learn and grow!
To be considered, we would expect you to be able to offer circa 12 months experience working in an IT Application Support role with much of the following:
A keen interest in Software Applications / Business Systems - any Line of Business (LOB) Applications / ERP systems / Leasing products / Financial packages would be useful
Strong problem analysis skills with a persistent approach to root cause analysis and finding solutions
Excellent customer service skills with first class communication skills (both verbal and written)
Some experience working with Service desk software / tickets would be useful
Be able to working effectively with colleagues and customer to ensure issues are managed through to resolution with concise, accurate and timely communications shared with internal and external audiences throughout.
Any understanding of databases – SQL queries / reporting / data analysis would all be useful.
To be clear our Client sees you joining as the junior member of the team and fully expects to build on your commercial experience with further training and personal development. .
Depending on your experience you can expect an attractive salary that it likely to be in the £22,000 to £27,000 range.
If you wish to be considered for the role please email your CV and anticipated salary to Tessa Buckle at Vadis People Services. Vadis operates in the capacity of both employment business and employment agency