Application Support Analyst

Up to £45,000
Software & Digital
Location Specifics:
West London
Job Type:
Post Date:
07-09-2022 04:20 PM
Ref #:

Application Support Analyst

West London with flexible working – c£32,000 - £45,000 + excellent benefits including bonus


An exciting position is available for an Application Support Analyst to join our clients team in West London. This is a hybrid role that will be based onsite in superbly refurbished offices overlooking the Thames in West London, as well as 2 days per week working from home if desired. Our client is a long established, successful and leading name in the retail / hospitality sector with a reputation for excellence and quality. They’ll positively encourage and support you to learn, grow and develop your career within their diverse and inclusive work environment. This is not just a bulk standard Application Support post, it’s an opportunity to be SME on a range of systems used across their hospitality and retail functions in a dual support and pro-active business facing project / process / system implementation and improvement capacity. A diverse role where main responsibilities will include;

  • Act as the operational technical expert for retail / hospitality applications
  • Diagnosing causes of incidents and implementing resolutions
  • Support the management and delivery of projects including design, build and test
  • Work with business users and 3rd party teams in the specification, design and delivery of solutions
  • Work with stakeholders and vendors to trial and implement system enhancements
  • Undertake Project Definition Workshops and product workshops
  • Map processes to technology
  • Assist with the service transition of new products and functionality

To be considered for the post it’s essential you’re a team player and passionate about delivering outstanding service. You’ll be self-motivated and hungry to pick up the skills and system knowledge you’ll need in order to become system matter expert level. Suitable candidates are likely to have;

  • At least 2 years’ previous experience in a similar role, working with the support and development of systems, preferably in the hospitality / retail sector.
  • Problem-solving and analytical skills across technical, product, and business questions
  • Excellent understanding of retail systems and business analysis, business process mapping.
  • Strong Stakeholder management requirement as this role interacts with a wide variety of stakeholders at different levels in different departments.

In return our client can promise an interesting and rewarding growth position, working with some great people in a friendly and sociable working environment. Depending on your level of experience, you can expect a salary circ £32,000 - £45,000 + an excellent benefits package including bonus.


For further information please send your CV to Wayne Hawthorne at Vadis People Services. Vadis acts in the capacity of both an Employment Agency and Employment Business

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