IT Support Analyst – circ £170 - £200 Per Day Inside IR35 – West London

Salary:
circ £170 - £200 Per Day Inside IR35
Sector:
Network Infrastructure & Support
Location:
London
Location Specifics:
West London
Job Type:
Contract
Post Date:
21-09-2021 11:26 AM
Ref #:
1185894

IT Support Analyst – circ £170 - £200 Per Day Inside IR35 – West London

 

IT Support Analyst required for urgent contract assignment with a great business based in West London. The IT Support Analyst will be working with in a small Service Desk team providing 1st & 2nd line support to approx. 500 users. This is a strong technical support team and the 1st point of contact for a wide range of tickets received in Zendesk the helpdesk system used by our client. As well dealing with the day to day support, maintenance and administration tasks the IT Support Analyst will get involved in Project work from time to time. Expectations are this will be approx. 80% end user support and 20% project work but his may vary.

 

The main responsibilities for the role include;

  • Provide 1st/2nd line remote and desk side support services to end users for both end user compute and application support incidents and requests.
  • Logging calls onto helpdesk system and attempting first time fix in all cases.
  • Troubleshoot PC related problems either via phone, remote tools or desktop support.
  • Identify and report issues to correct members of the technical team ensuring they are resolved in suitable timelines and to appropriate priorities.
  • Work to Service Level Agreements (SLA’s)
  • Familiar with building, configuring and troubleshooting PC hardware components
  • Be an advocate for technology and actively promote that throughout the organization.
  • To support Office 365 / Teams / Shoretel VOIP phone system, liaison with multiple supplier where required to solve an issue


To be considered for this assignment you will require proven experience in a similar environment and have most, if not all, the following technical skills and experience;

  • Multitask across systems and applications, analyze and resolve a variety of complex technical issues, and comfortably navigate a technical environment.
  • Excellent PC hardware and software knowledge, Windows 7 Pro, Windows10 Pro, Windows installation / Disc imaging, warranty support, setting up new starter’s accounts and their desks, network cables patching.
  • Knowledge of Windows Server 2008 R2, 2012, 2016.
  • Good Knowledge of MS Office 2013, 2016, Office 365.
  • Knowledge of networking including switching, routing and firewalls
  • Natural ability to problem solving and thorough attention to detail.
  • An ability to manage multiple tasks / projects simultaneously.
  • Be able to work well within a team.
  • Previous use of: Zendesk (or similar), TeamViewer, Active Directory, DHCP, DNS, TCP/IP, VPN, Exchange, Office 365 would be beneficial and support for printers
  • Other beneficial experience skills include – ITIL, VMWare, HP Switches, HPE Aruba Central / WAP.


The contract will initially be issued on a 3 month basis and we can only consider candidates able to commence assignment w/c 4th October and able to work during the Christmas period (except weekends and bank holidays). For further information please send your CV to Wayne Hawthorne at Vadis People Services. Vadis acts in the capacity of both an Employment Agency and Employment Business

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