Applications Support / IT Assistant – Canterbury, Kent – circ £25,000 - £30,000

circ £25,000 - £30,000 + Ex Bens
Network Infrastructure & Support
South East
Location Specifics:
Job Type:
Post Date:
27-08-2020 01:46 PM
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Applications Support / IT Assistant – Canterbury, Kent – circ £25,000 - £30,000

An exciting opportunity has become available for an IT / Computer Science graduate to join the Information Services team for our client based on the outskirts of Canterbury in Kent. The Applications Support Assistant is a newly created post that will play a pivotal role in supporting the information systems / applications used across the group in terms of security, access, testing release changes, gathering requirements, supporting BAU activities and reporting as well as additional IS office administrative tasks such as ordering IT equipment.


This is a fantastic opportunity to work closely with and learn from the Senior Applications Specialist by assisting them with the day to day routine support and maintenance of core information systems, with particular focus being on the world leading ERP application in use across the group. The Application Support Assistant will be guaranteed a varied post with a clear career path that will allow them to grow and develop skills in so many areas as our clients information systems continue to evolve.


Along with a number of routine technical administrative activities, this role will assist with system problem resolution (fixes), user support, managing the issues and change logs and processes, providing documentation of change / improvement requests, along with testing of changes made by development or application upgrades and training / assisting users where required.

Specific duties of the role include amongst others;


  • Starters / leavers / changes role access and permissions maintenance
  • Mobile / remote access security – who has access to what via what and how
  • User documentation creation and maintenance – step by steps, customisation etc
  • Assist in user and system testing – testing criteria, scripts, programme etc
  • User support – to be the system expert people go to for help using/understanding the system
  • Join project teams to enhance project delivery and transition to BAU
  • Manage the development, test, stage and live environments – manage upgrades and consistency, keeping the systems up to date
  • Ensuring users have access where needed
  • Purchase ordering, inventory, user equipment management, general office duties


To be considered for the post you will need an IT or Computer Science Degree (or significant experience to compensate) along with some commercial user support and IT or Systems experience either through a work placement or post graduate employment. You will be technically minded, self-motivated and have plenty of enthusiasm.  You will be a problem solver with strong analytical, methodical trouble shooting skills and strong organisational and communication skills. Due to location of client site you will need to be mobile and have use of a car.


In return, our client is expecting to offer a salary in the region of £25,000 to £30,000 along with an excellent benefits package that includes budget for training and development.


For further information please send your CV to Wayne Hawthorne at Vadis People Services Ltd. Vadis operates as both an Employment Agency and Employment Business

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