IT Service Delivery Manager

£45000 - £50000 per annum
Management & Leadership
South East
Location Specifics:
East Grinstead
Job Type:
Post Date:
08-08-2019 11:33 AM
Ref #:
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IT Service Delivery Manager – Nr East Grinstead – Circ £45,000 - £50,000

Sussex / Surrey / Kent borders ( nr East Grinstead, Tunbridge Wells, Crawley, Redhill, Haywards Heath )

Are you ready to step into a Service Delivery Manager role? Do you enjoy rolling your sleeves up and problem solving while also taking ownership for Service Delivery and all of the underlying processes. Are you at your happiest mentoring small teams (2-5 people) to provide great personal service.  Are you used to working in an ITIL environment?  
Our Client, has created a Service Desk environment built on ITIL principals, to support an IT User community ( circa £500 IT users) spread across several sites in the UK. They are looking for someone to help develop and manage a small team (2/3 people).    
Whatever your title ( Service Delivery Manager, Service Manager, Service Desk Team Leader, Support Manager etc.) what they are looking for is someone who can clearly demonstrate:
  • 2 years + experience owning the 1st Line Service Delivery function ( some 2nd line would be good)
  • A background in service delivery in a Microsoft (Windows 7, Windows 10, Active Directory, MS Office) environment
  • ITIL, preferably qualified to at least Foundation level
  • Some experience of working in a multisite environment Remote Access, Citrix desktops etc.
  • A passion for customer service with excellent stakeholder engagement
  • Experience in change / process implementation , governance, SLA’s, good practice….
  • Strong planning and performance management
  • Excellent oral and written communication
If you are looking for a position where you can make a big impact in crafting and shaping service delivery, this could be the perfect opportunity. 
In return for your experience you can expect a salary in the range of £45,000 - £50,000 including  excellent benefits. 
For further information please send your CV to Sue Knight at Vadis People Services Ltd. Vadis operate in the capacity of both an Employment Agency and Employment Business.
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